Designing Enterprise UX at Scale: Lessons from 2M+ User Products
What makes enterprise UX fundamentally different from consumer product design — and how to succeed in both complex organizational dynamics and user expectations.
Lead UI/UX Designer
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Creating enterprise products that solve complex business problems through user-centered design, strategic thinking, and cross-functional leadership.
I'm Golla, a Lead UI/UX Designer with over 14 years of experience crafting enterprise-grade digital products that balance business objectives with user needs. I've led design teams across cloud platforms, healthcare, FinTech, and B2B SaaS — building products used by millions.
My journey began with a deep curiosity about why people struggle with technology. That question led me from visual design into the world of user research, information architecture, and systems thinking. Today, I lead design strategy, mentor teams, and partner with C-suite stakeholders to embed design thinking at every level of an organization.
I believe great design is invisible — when a product truly works, users simply feel understood. My mission is to build products that don't just look premium, but fundamentally solve problems people didn't know they had.
Design is a conversation between the product and the person. My leadership philosophy centers on empathy first, data second, and craft always. I create environments where designers feel safe to experiment and challenge assumptions.
“Design is a conversation between the product and the person. My role is to make sure that conversation is meaningful.”
— Golla
Bachelor of Arts (B.A.) – Psychology
Dr. B.R. Ambedkar Open University, Hyderabad, Telangana
Google UX Design Professional Certificate
Google ·
A curated selection of enterprise products, FinTech platforms, and design systems that transformed how millions of users work.
Complete redesign of a cloud infrastructure management platform serving 2M+ enterprise users, reducing cognitive load and improving operational efficiency.
Redesigned merchant experience with real-time payment analytics, smart insights, and streamlined reconciliation workflows for India's leading payment gateway.
End-to-end redesign of patient and doctor mobile experiences for India's largest healthcare platform, focusing on accessibility and ease of use for diverse demographics.
Built Infosys's enterprise design system from scratch — 400+ components, 8 product lines, multi-brand theming, accessibility-first architecture.
Redesigned digital account opening and KYC flow for a leading private sector bank, reducing drop-off by 45% and cutting completion time from 18 to 6 minutes.
Designed a next-gen AI-powered sales intelligence platform helping enterprise sales teams predict deals, track pipeline health, and close faster.
End-to-end design stories — from research and problem framing to launch and business impact measurement.
Complete redesign of a cloud infrastructure management platform serving 2M+ enterprise users, reducing cognitive load and improving operational efficiency.
Redesigned merchant experience with real-time payment analytics, smart insights, and streamlined reconciliation workflows for India's leading payment gateway.
End-to-end redesign of patient and doctor mobile experiences for India's largest healthcare platform, focusing on accessibility and ease of use for diverse demographics.
Figma
Design
FigJam
Collaboration
Sketch
Design
Adobe XD
Design
Photoshop
Creative
Illustrator
Creative
After Effects
Motion
Miro
Collaboration
Jira
Project Management
Confluence
Documentation
Zeplin
Handoff
Framer
Prototyping
Principle
Animation
Notion
Documentation
VS Code
Code
Maze
Research
UserTesting
Research
Hotjar
Analytics
A structured, research-led process that consistently delivers measurable results across enterprise products.
“Arjun doesn't just design interfaces — he designs outcomes. His ability to translate ambiguous business problems into elegant, measurable user experiences is something I've rarely seen in 20 years of product leadership. He elevated our entire product culture.”
Priya Sharma
VP of Product · Infosys BPM
UXIndia Awards
Recognized for CloudOps dashboard redesign delivering measurable enterprise impact.
Red Dot Institute
Infosys Design System recognized for excellence in interaction design and system thinking.
UXIndia
"Designing for Scale: Building Enterprise Design Systems That Last" — Main stage keynote.
DesignUp
"UX Metrics That Actually Matter: Beyond Vanity KPIs" — Workshop & talk.
Nielsen Norman Group
Completed Nielsen Norman Group's rigorous UX certification program across 5 specializations.
HackDesign India
First place — "Designing Financial Inclusion: UX for India's Next Billion Users".
ADPList
Mentored 80+ designers globally. Rated 4.97/5 across 200+ sessions on ADPList.
Wipro Digital
Internal excellence award for delivering outstanding banking app redesign ahead of schedule.
What makes enterprise UX fundamentally different from consumer product design — and how to succeed in both complex organizational dynamics and user expectations.
How AI tools like Midjourney, GitHub Copilot, and Galileo AI are changing the design workflow — and what remains irreducibly human.
A practical guide to creating documentation, component APIs, and collaboration processes that make your design system the team's favorite tool.
Why treating accessibility as a sprint ticket instead of a design principle is costing companies users, trust, and legal compliance.
Moving beyond vanity metrics to the UX KPIs that create genuine business impact — HEART framework, task success rates, and emotional quality scores.
The honest, often uncomfortable transitions required to move from great individual designer to great design leader — and how to navigate them with intention.
Open to senior design roles, consulting engagements, and speaking opportunities. Let's talk.
Whether you're looking for a lead designer to join your team, need UX strategy consultation, or want to discuss enterprise design challenges — I'd love to hear from you.